Technical support services for a range of Online SaaS Eg. Google G Suite / Workspace, Insightly, Xero, Mailchimp etc. Most support items are resolved in 15 minutes
Rates: (As shown on form)
Non Member : $50 / Item or $250 / hour
Member : $25 / Item or $125 / hour less Credits
Google Workspace (G Suite) -
Adding New User : $180 (Annual Subscription fee only)
*Removing User : No Fee
**Cancelling account subscription before renewal date : No Fee
Other Workspace Services, see rates on second page of online Tech Request Form.
Tech Support - Covers upwards of 15 minutes of tech support. If support time exceed the 15 minutes that the above hourly rate will apply.
We will send you an invoice for payment less any Member's Credits
Google Workspace Special Notes
* Google Workspace Remove User - Ensure you make a backup of all data (emails, documents etc) for this account before requesting removal.
** Google Workspace Subscription Cancellation - If cancellation request is after the Renewal date stated on your renewal invoice, the invoice remains payable. Cancellations MUST be requested before the renewal date and NOT on or after the renewal date if an outstanding invoice credited is required.