Maintaining & Account Renewals
It is important to be aware when your "Software as a Service" (SaaS) Eg. domain registration, hosting services, Google Workspace (Formerly known as Google G Suite) etc and your AHBC membership are annual subscriptions' that renewal automatically unless the service is cancelled by the account owner.
This page outlines the types of alerts and how to maintain your accounts. It is solely the account holder's responsibility to ensure account profiles, contact details, subscription, billing methods are maintained.
Online facilities are provided for the account holder to maintain. It is not the responsibility of the AHBC to manage your subscription.
If you need help, create an online Tech Support Request
It is YOUR responsibility:
Foremost, it's important that you keep each of your SaaS subscription account profiles and AHBC Membership profile up to date with your current emails, phone and contact address. Also retain usernames and passwords in a safe and secure location as you would do with a bank account
Secondly, do not tag any email as junk or spam that is associated with your AHBC Membership or any related SaaS accounts. Doing so means that there is a high likelihood that your accounts will expire without advance notice.
Thirdly, it is your responsibility to maintain your accounts and not the role of the AHBC.
If an account expires, and you need to recover, the AHBC may be able to assist. Please complete a Tech Support request and note that a fee will apply.
Account auto-renew on the date as specified on the invoice. If you intend to cancel your SaaS service you must do so before the renewal date. If not the account will reset for another period and you are required to make full payment. Please complete the Tech Support request to cancel SaaS account.
Other considerations:
Keep in touch. The AHBC issues an eNews email a few times each year. The eNews covers important changes and upcoming events that may benefit people in business. Members are automatically subscribed unless they elect to unsubscribe.
FAQ - An extensive set of FAQ exist for account holders and members to address most questions.
AHBC Membership
Membership renewal is on the joining date anniversary.
Renewal Notice
An AHBC renewal notice email is sent between 5 and 30 days before the renewal date. The email contains information on how to change your plan or cancel your membership.
Renewal Method
Renewal is by way of invoice. If not renewed by way of payment by the due date shown on the invoice, your membership will terminate along with any AHBC Services. Termination of membership has no impact on current SaaS services. Reminders may not be re-issued.
Payment Method
Open the AHBC invoice and click on the Pay Now button using a credit card or EFT payment to the bank details noted on the invoice. Credit card payments will incur a small transaction fee.
Profile
To recover or update your membership profile, go to the Members page, Select Action "2. My Membership" and enter your email address linked to your AHBC membership. The next page provides "1. Activity Report" to recover your current membership profile information, anniversary date, Access Code and any initial setup SaaS's usernames and passwords complete by the AHBC on your behalf. The reports also includes the anniversary dates for Mailbox and Locker services.
Other options under "2. My Membership" enables members to change your contact details, plan or cancel your membership.
Cancel Membership
Go to the Members page, Select Action "2. My Membership" and enter your email address linked to your AHBC membership. On the next page select options "4. Cancel My Membership & Services" along with your Access Code (4 digit code - To recover your access code see "Profile" above). This process does not remove any SaaS services. They must be cancelled separately.
Mailbox and Lockers
Action 5 and 6 enable members with Mailbox or Locker services to adjust or cancel these services.
Group / Corporate Accounts
Action 7 enable group or corporate members to gather information on their AHBC members and renewal dates.
Domain & Hosting SaaS
Members and Non-Members can use the AHBC Domain Registration and Hosting services at http://domains.adelaidehillsbc.com.au
Renewal Notice
From 90 days before a domain or hosted service is due for renewal you will receive email alerts with renewal instruction as per the example below.
Renewal & Payment Method
For domain and hosting services, it is recommended that you link a credit card to your account, otherwise use the express renewal option on the email. Click here for details on linking a credit card. If your card is due to expire, you will need to update your billing profile.
An invoice is emailed to you once payment has been made. You can view all invoices and other correspondence via your account profile.
If payment is not made by the renewal date, your service or domain will terminate immediately.
Profile
For details on accessing your account, username, password and updating your account profile, click here.
Members can recover established usernames and passwords using the Members page. Select Action "2. My Membership", enter your linked email address and "1. Activity Report" on the following page. An email will be sent to you with last known username and password.
Close Account / Transfer Domains
To close your domain account, click here for details.
To transfer domains, click here for details.
Reset Password
Click here for further details
You may also request your password to be reset (New Password) by the AHBC by using the online Tech Support Form. A fee will apply.
Google G Suite SaaS
Members and Non-Members can use the AHBC Google G Suite setup and support services
Renewal Notice
The AHBC will email renewal invoices around 14 days before a Google G Suite user account is due to renew.
In most cases, renewals are on the anniversary date unless a monthly plan has been established with larger account holders.
Google G Suite services auto-renew on the anniversary date and once renewed (Date shown on invoice) for a further year at which time the AHBC Invoice remains payable.
If payment is not received soon after the renewal date, accounts automatically are suspended until paid. After 51 days any suspended accounts are closed and deleted by Google.
To reactivate a suspended account, payment must be received by the AHBC 14 days before the account is closed and deleted by Google.
Regardless, once accounts renews, the account invoice remains payable along with any recovery fees and legal cost as per our terms.
Payment Method
Open the AHBC invoice and click on the Pay Now button using a credit card or EFT payment to the bank details noted on the invoice. Credit card payments will incur a small transaction fee.
Profile
To view or update your Google User profile, change password, phone number visit https://myaccount.google.com
Note that these changes are not visible by the AHBC.
If you need to add, remove or update users that form part of your Google G Suite account, complete an online Tech Support request.
Close Account / Transfer
To close or transfer your Google G Suite account, click here for details.
Reset Password
Click here for further details
You may also request your password to be reset (New Password) by the AHBC by using the online Tech Support Form. A fee will apply.