Maintaining & Account Renewals

It is important to be aware when your "Software as a Service" (SaaS) Eg. domain registration, hosting services, Google G Suite etc and your AHBC membership are due for renewal. This page outlines the types of alerts and how to maintain your accounts. It is solely the account holder's responsibility to ensure account profiles, contact details, subscription, billing methods are maintained.

Online facilities are provided for the account holders to check and update their details. It is not the responsibility of the AHBC to prolong account beyond the subscription date.

Your responsibility:

  • Foremost, it's important that you keep each of your SaaS account profiles and AHBC Membership profile up to date with your current emails, phone and contact address. Also retain usernames and passwords in a safe and secure location as you would do with a bank account
  • Secondly, do not tag any email as junk or spam that is associated with your AHBC Membership or any related SaaS accounts. Doing so means that there is a high likelihood that your accounts will expire without advance notice.
  • Thirdly, it is your responsibility to maintain your accounts and not the role of the AHBC. If an account has expired and you need assistance to attempt recovery, the AHBC may be able to assist. Please complete a Tech Support request and note that a fee will apply.

Other considerations:

  • Keep in touch. The AHBC issues an eNews email a few times each year. The eNews covers important changes and upcoming events that may benefit people in business. Members are automatically subscribed unless they elect to unsubscribe.
  • FAQ - An extensive set of FAQ exist for account holders and members to address most questions.

AHBC Membership

Membership renewal is on the joining date anniversary.

Renewal Notice

An AHBC renewal notice email is sent between 5 and 30 days before the renewal date. The email contains information on how to change your plan or cancel your membership.

Renewal Method

Renewal is by way of invoice. If not renewed by way of payment by the due date shown on the invoice, your membership will terminate along with any AHBC Services. Termination of membership has no impact on current SaaS services. Reminders may not be re-issued.

Payment Method

Open the AHBC invoice and click on the Pay Now button using a credit card or EFT payment to the bank details noted on the invoice. Credit card payments will incur a small transaction fee.

Profile

To recover or update your membership profile, go to the Members page, Select Action "2. My Membership" and enter your email address linked to your AHBC membership. The next page provides "1. Activity Report" to recover your current membership profile information, anniversary date, Access Code and any initial setup SaaS's usernames and passwords complete by the AHBC on your behalf. The reports also includes the anniversary dates for Mailbox and Locker services.

Other options under "2. My Membership" enables members to change your contact details, plan or cancel your membership.

Cancel Membership

Go to the Members page, Select Action "2. My Membership" and enter your email address linked to your AHBC membership. On the next page select options "4. Cancel My Membership & Services" along with your Access Code (4 digit code - To recover your access code see "Profile" above). This process does not remove any SaaS services. They must be cancelled separately.

Mailbox and Lockers

Action 5 and 6 enable members with Mailbox or Locker services to adjust or cancel these services.

Group / Corporate Accounts

Action 7 enable group or corporate members to gather information on their AHBC members and renewal dates.

Domain & Hosting SaaS

Members and Non-Members can use the AHBC Domain Registration and Hosting services at http://domains.adelaidehillsbc.com.au

Renewal Notice

From 90 days before a domain or hosted service is due for renewal you will receive email alerts with renewal instruction as per the example below.

Renewal & Payment Method

For domain and hosting services, it is recommended that you link a credit card to your account, otherwise use the express renewal option on the email. Click here for details on linking a credit card. If your card is due to expire, you will need to update your billing profile.

An invoice is emailed to you once payment has been made. You can view all invoices and other correspondence via your account profile.

If payment is not made by the renewal date, your service or domain will terminate immediately.

Profile

For details on accessing your account, username, password and updating your account profile, click here.

Members can recover established usernames and passwords using the Members page. Select Action "2. My Membership", enter your linked email address and "1. Activity Report" on the following page. An email will be sent to you with last known username and password.

Close Account / Transfer Domains

To close your domain account, click here for details.

To transfer domains, click here for details.

Reset Password

Click here for further details

You may also request your password to be reset (New Password) by the AHBC by using the online Tech Support Form. A fee will apply.

Google G Suite SaaS

Members and Non-Members can use the AHBC Google G Suite setup and support services

Renewal Notice

The AHBC will email renewal invoices around 14 days before a Google G Suite user account is due to renew.

In most cases, renewals are on the anniversary date unless a monthly plan has been established with larger account holders.

Google G Suite services auto-renew on the anniversary date and once renewed for a further year, the AHBC Invoice remains payable.

If payment is not received soon after the invoice Due Date, Google will suspend the unpaid account. After 51 days any suspended accounts are closed and deleted by Google.

To reactivate a suspended account, payment must be received by the AHBC 14 days before the account is closed and deleted by Google.

Payment Method

Open the AHBC invoice and click on the Pay Now button using a credit card or EFT payment to the bank details noted on the invoice. Credit card payments will incur a small transaction fee.

Profile

To view or update your Google User profile, change password, phone number visit https://myaccount.google.com

Note that these changes are not visible by the AHBC.

If you need to add, remove or update users that form part of your Google G Suite account, complete an online Tech Support request.

Close Account / Transfer

To close or transfer your Google G Suite account, click here for details.

Reset Password

Click here for further details

You may also request your password to be reset (New Password) by the AHBC by using the online Tech Support Form. A fee will apply.