Maintaining  & Account Renewals

It is important to be aware when your "Software as a Service" (SaaS) Eg. domain registration, hosting services, Google Workspace (Formerly known as Google G Suite)

This page outlines the types of alerts and how to maintain your accounts. It is solely the account holder's responsibility to ensure account profiles, contact details, subscription, billing methods are maintained.

Online facilities are provided for the account holder to maintain.  It is not the responsibility of the AHBC to manage your subscription.

If you need help, create an online Tech Support Request

It is YOUR responsibility:

• Foremost, it's important that you keep each of your SaaS subscription account profiles up to date with your current emails, phone and contact address.  Also retain usernames and passwords in a safe and secure location as you would do with a bank account

• Secondly, do not tag any email as junk or spam that is associated with the AHBC or any related SaaS accounts. Doing so means that there is a high likelihood that your accounts will expire without advance notice.

• Thirdly, it is your responsibility to maintain your accounts and not the role of the AHBC.  

  • If an account expires, and you need to recover, the AHBC may be able to assist. Please complete a Tech Support request and note that a fee will apply.

  • Account auto-renew on the date as specified on the invoice. If you intend to cancel your SaaS service, you must do so before the renewal date.  If not, the account will reset for another period, and you are required to make full payment. Please complete the Tech Support request to cancel SaaS account.