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Forgot G Suite or Workspace Username and Password
Forgot G Suite or Workspace Username and Password
If the AHBC established your Google account and assuming your details have not been changed, please
Search your emails for the initial setup email that will contain your sign in details
Add, Remove or Change Users
Add, Remove or Change Users
Simply use the online Technical Support form and select "Technical Support" and then one of the following options to add, remove or change a user.
Change Password, Recovery Email and Phone Number
Change Password, Recovery Email and Phone Number
If you have a Google G Suite or Workspace account and wish to change your recovery email address and phone number, use the following steps
Open your Google Mail or other Google Application in your web browser.
From the top right of the screen, click on your profile image to access your "My Account" or click here.
Hints for lost passwords : If the AHBC established your Google Account, search for an email with "AHBC Google" in the subject line. It will contain your account details and password otherwise, request a reset. Click Here to request a reset of your password. (A support fee will apply)
You may be required to enter your password again to access your "My Account" details.
Locate and click the link to "Signing In To Google" from the "Sign-in & Security" column.
The next page will enable you to reset your password and update your recovery information. (Click on the ">" character)
My Account
Signing In to Google
Updating Details
Profile Image
Profile Image
We highly recommend that you upload an image of yourself or some identifiable image that you will recognise as yours. By doing so, your image will appear before you enter your password. You now know that you are on a Google site and not being scanned.
Cancelling Google Workspace Subscription with the AHBC
Cancelling Google Workspace Subscription with the AHBC
Simply use the online Technical Support form and select the Workspace Cancellation service. This in effect ends the relationship of your Google account with the AHBC.
There is no fee associated with ending (Cancelling) your Google subscription with the AHBC however it must be cancelled before the next renewal date.
If not cancelled before the next renewal date, outstanding AHBC Google Workspace Subscription invoices still need to be paid, as the AHBC has been charge for your annual subscription.
Your Google Workspace subscription will be transferred to directly to Google.
Delete a Google Workspace Subscription
Delete a Google Workspace Subscription
Unlike the above Cancellation of the Google Workspace subscription from the AHBC, the "Delete" process involves a validation process by the subscription holder.
Step 1 : Simply use the online Technical Support form and select the Workspace Cancellation service. This in effect ends the relationship of your Google account with the AHBC. See "Cancelling Google Workspace Subscription with the AHBC" above.
Step 2 : Wait for confirmation from that AHBC that your Google Workspace account has been transferred to Google.
Step 3 : Access your Google Workspace Admin Console and select "manage subscription". Follow the direction and backup email and data as required and remove users. See video for step-by-step process.
Step 4 : Once backup has been completed and users removed, cancel the subscription and confirm that you understand the effects of cancelling.
Step 5 : A confirmation email will be sent to your backup email address.
Transfer your Google Workspace account to a different Google Partner
Transfer your Google Workspace account to a different Google Partner
Find an authorised reseller in your area, use the Google Partner Search Directory.
To transfer the management of your account to a different reseller, the Google Partner / Reseller needs a Transfer Token associated with your account. Sign in with your Google G Suite administrator username and password and your Transfer Token will automatically be generated.
Issue the Transfer Token code to your new Google Partner / Reseller, who can complete the transfer for you. Note that Transfer Tokens expire 14 days after being generated.
Pay any outstanding AHBC Google renewal invoice that has pass the renewal date for the account to be release.
Note that Google does not credit funds for accounts with remaining time.
Ongoing Support
Ongoing Support
Once you have ended your Google relationship with the AHBC, associated support is no longer provided by the AHBC and must come from your new Google Partner / Reseller or Google. In addition, the process is not reversible and if you have any applications created by the AHBC and incorporates the AHBC resource code libraries, these online applications will also cease to function.
Alternative
If you have your Google account managed by the AHBC and wish the AHBC to make changes on your behalf, simply lodge your request online. Click Here
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