Virtual Address & Mail Services Terms

Unsolicited & Junk Mail

If mail is received for you, and it is identified as Unsolicited (Not personally addressed, from known scammers) or junk mail, it will not be processed.

What is *Standard Mail

* Standard mail items are postal mail via Australia Post and NOT Parcel Post or other deliveries by independent couriers.   

Please keep this in mind when ordering online, as parcels will be held at the Local Woodside Post Office for your collection.  

However, If you suspect a parcel is on its way, let us know and we will see what we can do.

Standard mail Items that we process include DL, DWL, C5, C4 & B4 sized envelopes, or items to a maximum of 353mm x 250mm x 10mm thick.

If it fits in a standard size mailbox, it will be processed.

A Virtual Address is a real street address that you can use as your business address without the need for you or your business to physically occupy that space. (See "Using The Address" below for further details)

A virtual address gives you many advantages: a chance to register a business in different a state, freedom from limiting you to a physical space, and access to your mail remotely if you combine it with a mail processing.

Unless your Virtual Address service includes a mail processing service (Notification, Scan to Email or Redirect), mail will be returned to sender (RTS) except for Startup Friendly mail.

Startup Friendly Mail - is a short term mail notification service for any incoming ATO / ASIC mail. Your mail will be available for collection from Mailbox #10 (See "Mailbox #10" below for further details) or redirected if request.

Notification

In addition to using our address, Mail Processing services that includes a "Notification" means that when mail is received for you, an email will be sent to you with details of the mail received (Size and senders details if visible) and how to collect normally from Mailbox #10 (See "Mailbox #10" below for further details)

Types & Quantity of Mail Processed

Typically, mail items are business related mail (Not Parcels) and around 50 items of *Standard mail per year.

If your mail volume is likely to exceed to 50 *Standard mail items per year, contact us to discuss a plan that fits your needs.

Mail Redirection

With Mail Redirect

If your AHBC Mail services includes "Mail Redirect", we will re-address incoming mail to your nominated address and send via Australian Post. We allow for around 50 *Standard mail items per year to be redirected.

If you expect to exceed 50 items per year, please contact us to discuss your expected needs.

Without Mail Redirect

If your AHBC Mail services does NOT include "Mail Redirect" as standard, and you need your mail redirected to another address or Post Office, please contact us to arrange.

A fee of $20 + Postage may apply for each redirection package / bundle of mail.

When mail is received for you, it will be opened and scanned. The scanned mail will then be saved to your online mail account as a PDF file.

An email will notify you with links to view your online mail account. Simply click on the supplied links to view all of your incoming mail or mail just-in.  

Mail can be viewed online or downloaded.

After incoming mail is scanned, the original mail will be destroyed unless the mail can not be scanned. Eg. Larger than A4, high number of pages (>10 pages), Bound documents or booklets, Wills, Credit / ID / Medicare cards, Passports, Licences Etc. With such mail, it will be held for your collection or redirected as requested. See What is "Mail Redirection" for charges

Collect Mail from Mailbox #10

Mailbox #10 is located at the Woodside business centre is used for Virtual Address service holders to collect their incoming mail items.

When collecting your mail from mailbox #10, please memorise the combination lock code supplied in the notification email to open the mailbox.

Mailbox #10 is a shared mailbox, so ONLY remove mail addressed to you and LOCK the mailbox again.

If mail is not collected within 14 days, it may be returned to the sender unless other arrangements are made.

Processing Time & Urgent Items

Please allow 48 hours for incoming mail to be processed.  Weekends and Public holidays may delay notifications beyond the 48 hours.

If you are expecting an urgent item, please contact us.

Payments & Renewal

We provide a 7 days invoice once your application has been approved, with an annual renewal reminder emailed and renewal invoice.

Cancel At Any Time

Simply access the Virtual Address / Mailbox service online form, enter your email address and select cancel my service.

Cancellation has an immediate effect. Any mail received after cancellation will be returned to the sender. No refund is provided for any remaining portion of the service.

If you have a Mailbox, please return the mailbox key to our office or drop into your mailbox within 48 hours, otherwise a replacement key fee will apply.