News‎ > ‎

How To Moderating Facebook Comments

posted 10 May 2016, 03:20 by Gordon Kay   [ updated 10 May 2016, 03:32 ]

Tonight we held a Table Talk called the "Good, Bad and the Ugly" of Social Media.  While this table talk was around creating a social media strategy for businesses, the question was asked about how to turn off comments on a business Facebook page.  

For some businesses, the appearance of comments may breach government regulations or other laws around privacy and the like.  Businesses like local councils, medical and legal centre certainly need to be consider what comments are allowed.

Controlled Moderation

While Facebook does not prevent people from leaving post comments you can however moderate. Where inappropriate behaviour, bullying, harassment and negative feedback occurs, keywords can help to moderate comments. When words match those in the moderation keywords they are marked as "Spam" and not displayed to other Facebook viewers unless the page administrator sets the comment to "Unhide".

Total Moderation

To set all comments to be moderated, your best option is to include lots of everyday words.  Note that you'll need to add both the singular and plural forms of the word you want to block but capitalisation is not required.

A list of keywords can be downloaded for you to extend with special keywords or place names. See end of this article for the downloadable text file.

To implement, copy the list and paste into the Page Moderation drop down in your Page settings.

Credit where credit is due. Thanks Nan Berrett from Word Solutions for bringing this solution to my attention.

Gordon Kay,
10 May 2016, 03:28